One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. 9-1-1 leaders looked to technology for a solution. Through FirstNet, the nationwide public-safety broadband network, first responders had access to a secure, reliable connection outside of the ECC. 

FirstNet is an important tool for firefighters as they battle a fire. Outside the blazes, the network can also enhance the fire service’s community risk reduction efforts. The FirstNet Authority engages with the fire community on how FirstNet can support the “five E’s” of risk reduction: enforcement, engineering, education, emergency response, and economic incentives.

During an emergency, 9-1-1 is the public’s first point of contact—which presents unique challenges for telecommunicators. Andrea Baughn, Indiana’s deputy statewide interoperability coordinator and 9-1-1 liaison, shared how her state is supporting emergency communication centers and how FirstNet can support the unique challenges of 9-1-1.

Before joining the FirstNet Authority as the EMS subject matter expert, Jon Olson spent 31 years working in EMS in Raleigh, North Carolina. We recently sat down with Jon to discuss his perspective on how the Nationwide Public Safety Broadband Network has evolved from concept to solution and how FirstNet will help advance EMS operations into the future.

For the third year, APCO has dedicated an entire track of their annual conference to FirstNet, themed “transforming the future of emergency communications.” The 2022 conference track has 12 sessions with diverse speakers who are experts on or users of FirstNet.